GET HELP
It is not unusual for many people to experience financial difficulties at some point in their life but the earlier they tackle the problem, the easier the solution.
Taff Ely CMA is authorised and regulated by the Financial Conduct Authority. We are also affiliated with Community Money Advice which is a national Charity supporting over 150 advice centres across the country.
However bad the situation, there are always steps that can be taken to improve things, so don’t leave it too late – come for advice now.
CONFIDENTIALITY
Anything you say to a member of our team members will be treated as and held confidential within the team. Occasionally the person helping you may need to consult with a colleague or manager in order to provide the best possible advice or to prevent a clear and immediate danger to someone (There are certain circumstances in which we have a duty of care to take further action).
IF YOU'RE NERVOUS ABOUT ASKING FOR ADVICE...
HOW CAN WE HELP YOU?
Here are some of the things we can do for you :
- Stopping bailiff action before they are due to arrive
- Negotiating with creditors on behalf of clients
- Agreeing breathing spaces for clients (usually with freezing of interest and charges) while we work with the client to put together a realistic solution
- Stopping creditor hassle – once clients come to us, they can direct creditors to deal with us instead
- Stopping constant text and phone calls from creditors
- Negotiating affordable payments for a Magistrate’s Court fine
- Supporting clients in negotiating Council Tax arrears
- Helping clients construct affordable household budgets
IT’S TOTALLY FREE
- We won’t charge you. Ever.
- If you eventually decide on an insolvency option such as a Debt Relief Order (DRO) or bankruptcy, there are insolvency fees that we can’t get around, but we will never charge you for our help.
WHO DO WE HELP?
Our service is offered to all regardless of background, circumstances or belief.
WHAT GEOGRAPHIC AREAS DO WE COVER?
We assist people who live in Rhondda Cynon Taff and surrounding area.
WHAT DO WE NEED FROM YOU?
We need your signature on a few documents – for example on authorisations so we can deal on your behalf with creditors. Above all else, we ask you :
- to be totally honest with us about your financial circumstances
- to act on the agreed advice given
- to make us aware of any changes in your circumstances.
APPOINTMENTS
All meetings are by appointment ONLY. Because of COVID 19 restrictions, we can’t offer face-to-face meetings; all appointments will be by WhatsApp, video or voice calls and email. If you can’t do WhatsApp, don’t worry – we can find other ways of contacting you.
Our appointment times vary depending on the availability of volunteers and the size of our waiting list. When you first contact us on the Helpline, we will ask you to tell us the best days of the week and times of day for you to be contacted by us. We will try to meet your wishes as closely as possible.
To get in touch contact us on 07521 416 377 or e-mail: office@taffelycma.org
Before your first meeting, please read our guide on how to prepare for a meeting with one of our advisors.